Predictive answers is currently offline
Incident Report for Intercom
Resolved
Maintenance is complete and the predictive answers feature is operational again.
Posted May 18, 2021 - 17:26 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2021 - 17:11 UTC
Identified
We are implementing a fix to restore predictive answers. We will update here once the feature is available again.
Posted May 18, 2021 - 15:37 UTC
Update
We are continuing to investigate this issue.
Posted May 18, 2021 - 15:35 UTC
Investigating
Our predictive answers feature is offline due to emergency maintenance. No other features are affected at this time. We'll post an update here as soon as this is complete.
Posted May 18, 2021 - 14:58 UTC
This incident affected: Intercom Web Application.