Issue with Trainer and Client app welcome emails sends

Incident Report for ABC Trainerize

Resolved

FIXED: Hi everyone, the client and trainer welcome email issue is now resolved, all the messages in the queue have been processed. Thank you for your patience!

Posted Jan 05, 2023 - 08:27 PST

Monitoring

🟡 Update: The email system powering trainer and client app welcome emails (Mailchimp Transactional) is now resolved. Our system is still processing the queue of emails. Hang tight, your clients will receive the welcome emails soon! Thanks for your patience.

Posted Jan 04, 2023 - 21:01 PST

Investigating

⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166

For more information refer to the status on twitter: https://twitter.com/mandrillapp

Posted Jan 04, 2023 - 16:41 PST