Database speeds and application health have been monitored overnight and into the morning, with all signs looking normal. Close monitoring will continue throughout the day, and the incident will be re-opened with updates if necessary!
Posted Oct 04, 2022 - 05:38 PDT
Monitoring
Database updates have been completed and FloQast engineering believes that performance should be normalized at this time. If any further delays in Refresh or other functionality are observed, please contact support@floqast.com for continued investigation!
Posted Oct 03, 2022 - 16:06 PDT
Identified
FloQast is continuing to work with our database provider to improve performance. Intermittent 502/503 Bad Gateway errors may have intermittently occurred while upgrades were being deployed.
Posted Oct 03, 2022 - 13:37 PDT
Update
FloQast engineering is continuing to investigate, and our database provider has been engaged to resolve delays and failed connections within the database.
Posted Oct 03, 2022 - 12:19 PDT
Investigating
We are currently investigating reports of slow Refreshes within the application. Updates will be posted here as the investigation by Engineering progresses!
Posted Oct 03, 2022 - 09:05 PDT
This incident affected: FloQast Products (Reconciliations).