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We are no longer experiencing reports of audit logs being degraded and this incident is now resolved. The service is operating normally at this time.
Posted May 19, 2023 - 02:36 UTC
Monitoring
Our systems show reports of audit logs being degraded are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes if not sooner.
Posted May 19, 2023 - 02:04 UTC
Update
A fix for this issue is going through our testing and qualification processes before being released. Please check back at 04:00 UTC May 19 2023 for updates. Thank you for your patience.
Posted May 18, 2023 - 23:58 UTC
Update
The needed fix for this issue is under development. Please check back at 00:00 UTC May 19 2023 for updates. Thank you for your patience.
Posted May 18, 2023 - 19:48 UTC
Update
We are still working hard to resolve this event. Please check back at 20:00 UTC May 18 2023 for updates. Thanks for your patience.
Posted May 18, 2023 - 15:35 UTC
Identified
We continue to work on reports of audit logs being degraded and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours if not sooner.
Posted May 18, 2023 - 13:25 UTC
Update
We're still investigating reports of audit logs being degraded. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Posted May 18, 2023 - 12:49 UTC
Investigating
We're investigating reports of audit logs being degraded. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes if not sooner.
Posted May 18, 2023 - 12:20 UTC
This incident affected: WatchGuard Cloud Visibility:::AMER (Log Search and Log Manager:::AMER) and WatchGuard Cloud Visibility:::EMEA (Log Search and Log Manager:::EMEA).