Engineers have finalised their investigations with clients who reported a disruption or degraded performance via the MySAU portal. If you believe your cloud server is still impacted, please notify our Support team.
Posted May 28, 2021 - 09:53 AEST
Monitoring
Engineers are continuing to monitor reported affected cloud servers. For clients who have reported a degraded performance, further assistance is being provided within raised Support cases. If you believe your cloud server has been impacted, please notify our Support team via the MySAU portal who can assist you further.
Posted May 26, 2021 - 16:46 AEST
Identified
Engineers believe they have identified the source of the disruption and are actively implementing mitigation strategies to bring affected services back to normal performance. Further information will be provided in a subsequent update as engineers continue their work.
Posted May 26, 2021 - 14:14 AEST
Investigating
Engineers are reviewing received reports from some clients that connectivity with our Cloud Server platform is slower than expected, or are experiencing timeouts. An investigation is currently underway and further updates will be provided as this is identified.