Intermittent network anomalies within Amsterdam datacenter 10 DEC 21
Incident
Report for PROS
Resolved
Dear partners,
All services have been restored to your applications in AMS. The applications are now working as expected.
PROS has requested a Root Cause Analysis to assure the required improvements are set in place to prevent similar issues going forward.
Apologies for the inconvenience this event has caused.
Best regards,
PROS Support Team
All services have been restored to your applications in AMS. The applications are now working as expected.
PROS has requested a Root Cause Analysis to assure the required improvements are set in place to prevent similar issues going forward.
Apologies for the inconvenience this event has caused.
Best regards,
PROS Support Team
Monitoring
Dear partners,
Our cloud provider managed to resolve the network issue and the service is restored. Consumption of availability messages has been reinstated, hence processing of messages waiting in the queues has commenced.
We will be monitoring closely the behavior of the system to assure our availability data is up to date, and if required will reach out to impacted partners in case any additional actions are required.
PROS has requested a Root Cause Analysis to assure the required improvements are set in place to prevent similar issues going forward.
Apologies for the inconvenience this event has caused.
Best regards,
PROS Support Team
Our cloud provider managed to resolve the network issue and the service is restored. Consumption of availability messages has been reinstated, hence processing of messages waiting in the queues has commenced.
We will be monitoring closely the behavior of the system to assure our availability data is up to date, and if required will reach out to impacted partners in case any additional actions are required.
PROS has requested a Root Cause Analysis to assure the required improvements are set in place to prevent similar issues going forward.
Apologies for the inconvenience this event has caused.
Best regards,
PROS Support Team
Investigating
Dear partners,
Our cloud provider continues working on resolving the network situation, however as of yet, wе still do not have an ETA.
We are monitoring the progress and will follow up as soon as we have news.
Best regards,
PROS Support Team
Our cloud provider continues working on resolving the network situation, however as of yet, wе still do not have an ETA.
We are monitoring the progress and will follow up as soon as we have news.
Best regards,
PROS Support Team
Identified
Dear partners,
We managed to help our cloud provider identify what issues they are facing, and they are currently working on a resolution.
As soon as we have an ETA we will reach out.
Thank you for your understanding!
Best regards,,
PROS Support Team
We managed to help our cloud provider identify what issues they are facing, and they are currently working on a resolution.
As soon as we have an ETA we will reach out.
Thank you for your understanding!
Best regards,,
PROS Support Team
Update
Dear partners,
We managed to help our cloud provider identify what issues they are facing, and they are currently working on a resolution.
As soon as we have an ETA we will reach out.
Thank you for your understanding!
Best regards,
PROS Support Team
We managed to help our cloud provider identify what issues they are facing, and they are currently working on a resolution.
As soon as we have an ETA we will reach out.
Thank you for your understanding!
Best regards,
PROS Support Team
Investigating
Dear partners,
The impact has been narrowed down to MQ AVS/NAVS message processing, hence affected customers might be getting outdated availability data
upon executing OneSearch requests.
The underlying issue is a networking anomaly on our hosting provider end and we are working with them to assist them in troubleshooting and addressing the issue.
We will be sharing additional updates as soon as there are news.
Best regards,,
PROS Support Team
The impact has been narrowed down to MQ AVS/NAVS message processing, hence affected customers might be getting outdated availability data
upon executing OneSearch requests.
The underlying issue is a networking anomaly on our hosting provider end and we are working with them to assist them in troubleshooting and addressing the issue.
We will be sharing additional updates as soon as there are news.
Best regards,,
PROS Support Team
Identified
Dear partners,
The impact has been narrowed down to MQ AVS/NAVS message processing, hence affected customers might be getting outdated availability data
upon executing OneSearch requests.
The underlying issue is a networking anomaly on our hosting provider end and we are working with them to assist them in troubleshooting and addressing the issue.
We will be sharing additional updates as soon as there are news.
Best regards,
PROS Support Team
The impact has been narrowed down to MQ AVS/NAVS message processing, hence affected customers might be getting outdated availability data
upon executing OneSearch requests.
The underlying issue is a networking anomaly on our hosting provider end and we are working with them to assist them in troubleshooting and addressing the issue.
We will be sharing additional updates as soon as there are news.
Best regards,
PROS Support Team
Update
Dear partners,
We have identified the anomaly that affects the Availability data processing. While our hosting provider continues to troubleshoot the incident we are looking at what valid options we might have to partially address this behavior on PROS end.
Kindly expect additional updates soon.
Best regards,
PROS Support Team
We have identified the anomaly that affects the Availability data processing. While our hosting provider continues to troubleshoot the incident we are looking at what valid options we might have to partially address this behavior on PROS end.
Kindly expect additional updates soon.
Best regards,
PROS Support Team
Update
Dear partners,
We are reaching out to inform you we are experiencing intermittent network anomalies within our Amsterdam datacenter. While we are not observing any noticeable effect as of the moment, such behavior may introduce delays in certain data updates or affect the overall response time of the OneSearch application. We will closely monitor the situation and provide additional information as our hosting provider troubleshoots and addresses the unexpected behavior.
Best regards,,
PROS Support Team
We are reaching out to inform you we are experiencing intermittent network anomalies within our Amsterdam datacenter. While we are not observing any noticeable effect as of the moment, such behavior may introduce delays in certain data updates or affect the overall response time of the OneSearch application. We will closely monitor the situation and provide additional information as our hosting provider troubleshoots and addresses the unexpected behavior.
Best regards,,
PROS Support Team
Investigating
Dear partners,
We are reaching out to inform you we are experiencing intermittent network anomalies within our Amsterdam datacenter. While we are not observing any noticeable effect as of the moment, such behavior may introduce delays in certain data updates or affect the overall response time of the OneSearch application. We will closely monitor the situation and provide additional information as our hosting provider troubleshoots and addresses the unexpected behavior.
Best regards,
PROS Support Team
We are reaching out to inform you we are experiencing intermittent network anomalies within our Amsterdam datacenter. While we are not observing any noticeable effect as of the moment, such behavior may introduce delays in certain data updates or affect the overall response time of the OneSearch application. We will closely monitor the situation and provide additional information as our hosting provider troubleshoots and addresses the unexpected behavior.
Best regards,
PROS Support Team
