All Systems Operational

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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
Mission Control Portal UI Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Messaging Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled DB Maintanence May 19, 2024 09:00-10:00 UTC
Telnyx will be conducting database maintenance during a 2-hour window on Sunday 19th May 2024, details as follows:

Maintenance between 0900-1000 UTC (that’s 4AM - 5AM Central US time)

During this time, the Portal and API may be partially affected.

If you have any questions or concerns, please contact support via live chat, our support line 18889809750 or by emailing support@telnyx.com.
Posted on May 08, 2024 - 11:25 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
May 17, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the US region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
May 16, 14:20 UTC
May 16, 2024
MMS Delivery Issues to T-Mobile US Network
Resolved - This incident has been resolved.
May 16, 22:24 UTC
Identified - You may experience irregular delivery with inconsistent delivery times while sending MMS towards the T-Mobile network from US short codes. This issue is on the downstream side. Another update will be provided as soon as more information becomes available.
May 16, 16:10 UTC
May 15, 2024
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
May 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Europe region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
May 14, 17:58 UTC
Cloud VPN & Private Wireless Gateway connectivity issues in Ashburn
Resolved - This incident has been resolved.
May 15, 12:57 UTC
Investigating - We are currently investigating this issue.
May 15, 12:05 UTC
May 14, 2024
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
May 14, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
May 13, 15:37 UTC
May 13, 2024

No incidents reported.

May 12, 2024
Intermittent failures for Telephony, Wireless, and Messaging Products in US-East site
Resolved - This incident lasted for around 10 minutes between 12:20 and 12:32 UTC.
May 12, 21:20 UTC
May 11, 2024

No incidents reported.

May 10, 2024
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
May 10, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
May 9, 14:42 UTC
May 9, 2024
Issues with calls specifically over SRTP
Resolved - This incident has been resolved.
May 9, 22:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 18:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 9, 18:24 UTC
Issues assigning Bundles to newly purchased numbers
Resolved - This incident has been resolved.
May 9, 19:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:59 UTC
Investigating - We are currently investigating this issue.
May 9, 14:24 UTC
Upcoming SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
May 9, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers. This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

Note that our TLS certificate for our SIP proxy server sip.telnyx.com (192.76.120.10 and 64.16.250.10) will be changed during this deployment. This is important for some customers who use an SBC (or other appliance) and have our certificate loaded into the SBC. Note that the same certificate chain is being used with the new certificate, so this should affect only those customers who load our server certificate rather than the CA certificate into the SBC.

This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have our server certificate loaded into the phones.

The new certificate will have this serial number and issuer.
- Serial Number: 0f:df:b9:e8:7c:cb:01:ce:bb:d0:d7:aa:0b:7e:82:21
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA

It's available for download from this (non-Telnyx) website: https://crt.sh/?d=12907534918. The intermediate certificate is not included here, but can be seen at sip.telnyx.com:5061 today. Note that the same intermediate certificate will be used with this renewal, so we expect that any customer/client who trusts the existing certificate will trust the new one, too (the exception is the use of SBCs or Polycom phones mentioned earlier).
May 2, 16:09 UTC
May 8, 2024
Upcoming SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
May 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP proxy servers. This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.

Note that our TLS certificate for our SIP proxy server sip.telnyx.eu (185.246.41.140 and 185.246.41.141) will be changed during this deployment. This is important for some customers who use an SBC (or other appliance) and have our certificate loaded into the SBC. Note that the same certificate chain is being used with the new certificate, so this should affect only those customers who load our server certificate rather than the CA certificate into the SBC.

This information also applies to some customers who use TLS with desk phones (poly phones, for example) and who have our server certificate loaded into the phones.

The new certificate will have this serial number and issuer.
- Serial Number: f7:3b:54:42:a1:dd:cd:f4:72:f4:28:7d:e7:83:21:a4
- Issuer: C = GB, ST = Greater Manchester, L = Salford, O = Sectigo Limited, CN = Sectigo RSA Domain Validation Secure Server CA

It's available for download from this (non-Telnyx) website: https://crt.sh/?d=12907422323. The intermediate certificate is not included here, but can be seen at sip.telnyx.eu:5061 today. Note that the same intermediate certificate will be used with this renewal, so we expect that any customer/client who trusts the existing certificate will trust the new one, too (the exception is the use of SBCs or Polycom phones mentioned earlier).
May 2, 16:05 UTC
Scheduled Wireless Stability Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:30 UTC
Scheduled - The Wireless Team will be deploying stability changes to our DRAs in the US. No service will be impacted during this time.
May 6, 21:23 UTC
May 7, 2024
Issues with live chat functionality
Resolved - This incident has been resolved.
May 7, 16:31 UTC
Monitoring - A fix has been implemented and results are being monitored.
May 7, 15:51 UTC
Investigating - Our live chat service provider is currently experiencing issues causing increased error rates and high latencies, leading to increased agent response times.

They are investigating this issue, and we thank you for your patience.
May 7, 15:25 UTC
Poland long code traffic impacted
Resolved - This incident has been resolved.
May 7, 13:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 08:44 UTC
Identified - Outbound and inbound sms on Poland long codes are currently being queued due to connectivity issues with the terminating carrier.

The issue has been identified and a fix is being implemented.
May 7, 07:12 UTC
May 6, 2024
SMS Gateway Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 12:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on our SMS gateway servers.
Some inbound and outbound messages may be delayed during the maintenance window.
May 3, 22:46 UTC
Scheduled Number Search and Ordering Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 UTC
Scheduled - Our downstream vendor will be conducting maintenance on their services.

During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Luxembourg, Portugal
Apr 23, 18:26 UTC
May 5, 2024
US Long codes may fail to add and delete to 10DLC campaigns
Resolved - Our connectivity with the partner was restored and the assign numbers to campaigns is working as expected.
May 5, 13:01 UTC
Update - We are having issues with our connectivity partner today, they were already contacted about this issue.
We will keep monitoring on our side for any updates.
May 4, 21:29 UTC
Monitoring - We are seeing improvements, though the incident is still ongoing. We will continue monitoring. Updates to follow.
May 2, 15:12 UTC
Investigating - US long codes may fail to add and delete to 10DLC campaigns. T-Mobile has advised that the issue is being researched on their end. No resolution time has been provided, yet. Updates to follow.
Apr 29, 15:12 UTC
May 4, 2024
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