PKI Platform 8 Critical Maintenance Extended
Incident Report for DigiCert
Resolved
The scheduled maintenance has been completed. Thank you for your patience.
Posted Mar 21, 2021 - 11:44 UTC
Investigating
Update: March 21st, 2021 09:01 UTC

During the quality control review, an issue was identified which has delayed the services from being brought online temporarily.
Our engineers are working to resolve the issue.

Telephone: Call us

Chat: Chat with us

Email: Message us

We apologize for the continued inconvenience.
Posted Mar 21, 2021 - 09:03 UTC
Update
Update: March 21st, 2021 08:22 UTC

During the quality control review, an issue was identified which has delayed the services from being brought online temporarily.
Current estimated time is 15-30 minutes.

Telephone: Call us

Chat: Chat with us

Email: Message us

We apologize for the continued inconvenience.

DigiCert Support
Posted Mar 21, 2021 - 08:23 UTC
Update
Update: March 21st, 2021 07:55 UTC

We are finalizing the quality control process on our maintenance window updates and expect services to be up shortly.

Telephone: Call us

Chat: Chat with us

Email: Message us

We apologize for the continued inconvenience.

DigiCert Support
Posted Mar 21, 2021 - 07:57 UTC
Update
The maintenance window for PKI Platform 8 has been extended for an additional 30-60 minutes while we confirm operation from the maintenance window updates.

Update Mar 21, 06:45 UTC: Estimated time to services being available is 30 minutes.

Next Update: 30 Minutes or when services are back available
Posted Mar 21, 2021 - 07:19 UTC
Update
The maintenance window for PKI Platform 8 has been extended for an additional 30-60 minutes while we confirm operation from the maintenance window updates.

Next Update: 30 Minutes
Posted Mar 21, 2021 - 06:45 UTC
Identified
The maintenance window for PKI Platform 8 has been extended for up to 30 minutes. We hope to have system back operational shortly.

Telephone: Call us

Chat: Chat with us

Email: Message us

We apologize for any inconvenience this may cause you.

DigiCert Support
Posted Mar 21, 2021 - 06:07 UTC
This incident affected: Managed PKI (User Authentication) (PKI Platform 8, CI+ Platform) and CertCentral Global and EU (digicert.com Login (Global)).