Cherwell is back up and running. emails are now routing through as expected. Thank you for your patience today as we worked to resolve this issue
Posted Jun 16, 2022 - 19:28 PDT
Identified
at the advice of the vendor we are restoring the Cherwell application.
Posted Jun 16, 2022 - 14:32 PDT
Update
We are continuing to work on resolving issues with Cherwell. The system is unavailable.
Posted Jun 16, 2022 - 12:49 PDT
Update
We are working with Cherwell Tech Support and the system will be unavailable for about 1 hour.
Posted Jun 16, 2022 - 10:33 PDT
Update
We are continuing to investigate this issue.
Posted Jun 16, 2022 - 08:32 PDT
Investigating
We are currently experiencing an issues processing email from/to Cherwell. This is impacting all modules and email addresses associated with the platform. All other functionality is working as expected.
Thank you for your patience as we work to resolve this issue.
Posted Jun 16, 2022 - 08:24 PDT
This incident affected: Cherwell Service Management.