This issue has been resolved. Please contact our support team at enjin.io/support/contact if you encounter any other additional problems.
Posted Feb 17, 2021 - 16:23 UTC
Monitoring
A fix has been added, we are currently monitoring the situation and ensuring everything is resolved.
Posted Feb 17, 2021 - 14:59 UTC
Identified
We have identified the root cause of the issue. We are ensuring the solution we put in place will resolve this issue.
Posted Feb 17, 2021 - 14:55 UTC
Investigating
We are currently investigating an issue with Bitcoin balances. We will post further information once we have identified the cause.
Posted Feb 17, 2021 - 13:35 UTC
Identified
We have identified the issue and we are closely working to ensure a fix is in place.
Posted Feb 17, 2021 - 11:34 UTC
Investigating
We are currently investigating reports of Bitcoin balances not appearing in the wallet. Enjin receives balances and price data from a third party, and so we are actively checking into this issue.