Campaign Messaging: Lists not sending correctly & delaying.

Incident Report for Sinch MessageMedia

Resolved

This incident has been resolved.

Posted 1 year ago. May 05, 2024 - 11:52 AEST

Monitoring

We have identified the root cause (internal DNS), and have taken steps to remediate this issue. Monitoring is now in place while we ensure full resolution.

Any messages that were delayed will be sent over the next hour or so. List sending will have resolved and so any future list sends will be fully respected.

Posted 1 year ago. May 05, 2024 - 11:18 AEST

Investigating

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group.

Some messages sent via the REST API are being delayed with delivery.

We are currently investigating this issue.

Posted 1 year ago. May 05, 2024 - 08:43 AEST

This incident affected: Sinch MessageMedia (The Hub, REST API) and External Connectivity (North America, Asia, Middle East & Africa, Europe, South America).