Since 13:44 GMT-5 the incident has been resolved, the payment network processes without problems
Sincerely, Customer Service PayU.
Estimado Cliente
Desde las 13:44 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad
Cordialmente, Servicio al cliente PayU
Posted Sep 15, 2021 - 14:00 GMT-05:00
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 15, 2021 - 13:22 GMT-05:00
Investigating
Dear Customer
Since 12:13 GMT-5 we are experiencing problems with the payment network REDEBAN in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.
Sincerely Customer Service PayU.
Estimado Cliente
Desde las 12:13 GMT-5 estamos teniendo problemas con la red de pago REDEBAN en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.
Cordialmente, Servicio al cliente PayU
Posted Sep 15, 2021 - 12:24 GMT-05:00
This incident affected: Colombia Payment Processing (Colombia Payment Processing).