And we’re done! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Apr 15, 2021 - 16:02 EDT
Monitoring
We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 15, 2021 - 15:21 EDT
Update
We are continuing to investigate this issue.
Posted Apr 15, 2021 - 14:47 EDT
Investigating
We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Apr 15, 2021 - 13:54 EDT
This incident affected: SmartCamera Online Services.