We have monitored the fix and confirmed that the issue has been resolved. All mail has been dequeued at this time. We thank you for your patience and apologize for any inconvenience this may have caused.
Posted Dec 15, 2020 - 15:59 PST
Monitoring
We are monitoring the fix as mail continues to dequeue. We will provide an update in one hour or less if more information becomes available. We apologize for any inconvenience this may have caused.
Posted Dec 15, 2020 - 15:35 PST
Identified
Our engineers have identified the issue and are working toward mitigating the issue. Mail is slowly dequeuing and being sent out again. We will continue to update in one hour or less if more information becomes available. We apologize for any inconvenience this may cause.
Posted Dec 15, 2020 - 15:11 PST
Investigating
Our engineers are investigating an issue where mail send appears to be delayed for a subset of users. We will update in one hour or less if more information becomes available. We apologize for any inconvenience this may cause.
Posted Dec 15, 2020 - 14:53 PST
This incident affected: Mail Sending (API v3, SMTP, API v2).
