No further incidents have been observed with SW-2-29, all services are operational.
Please reach out to our support team should you still be impacted and we will investigate further.
Our support team can be reached on from the MySAU portal - create support case and or by phone on: 1300 788 862
Posted Jan 18, 2023 - 14:57 AEDT
Monitoring
We have identified why the switch dropped offline and have implemented a remedy to bring this switch back online, the true cause is still under investigation.
Services attached to this switch have now been restored, If services are still affected please raise a support request with our 24/7 support team via your My SAU portal login or by calling our support team on: 1300 788 862
Posted Jan 16, 2023 - 23:48 AEDT
Investigating
We have been alerted to a network disruption to a single switch in our SYD2 Datacenter, ES-2-29, services on this switch are affected only. We have network engineers heading on site to investigate this device as remote attempts to bring the switch back online have failed.
Posted Jan 16, 2023 - 23:00 AEDT
This incident affected: Data Centres (Syncom SYD2).