Azure - East US 2 (Virginia): INC0085296
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0085296
Resolved
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
A root cause analysis (RCA) document will be published within ten business days.
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
A root cause analysis (RCA) document will be published within ten business days.
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
Update
We are continuing to monitor for any further issues.
Monitoring
Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
Customer experience: Customers hosted in the specified regions may have been unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Incident end time: 09:00 UTC May 28, 2023
Preliminary root cause: A third-party service provider experienced a storage connectivity issue, which caused the inability to run queries.
Identified
Current status: We continue to work with our cloud service provider (CSP) to determine the cause; however, as of 9:00 UTC, we're seeing a decrease in the error rates for establishing connectivity with the storage layer after corrective actions were taken by them. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 05:46 UTC May 28, 2023
Update
Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Update
Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Update
Current status: We're seeing elevated error rates in establishing connectivity with the storage layer and are working with our Cloud Service Provider to determine the cause. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Investigating
Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
Customer experience: Customers hosted in the specified regions may be unable to execute queries.
Workaround: There are currently no available workarounds for this issue.
This incident affected: Azure - East US 2 (Virginia) (Snowflake Data Warehouse (Database)).