Customer Insights login issues

Incident Report for Akamai Identity Cloud

Resolved

The issue with the Customer Insights service has been resolved. Appreciate everyone's patience while we worked with our third party provider to restore the service.

Posted Nov 12, 2021 - 00:54 UTC

Investigating

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible.

Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

Posted Nov 11, 2021 - 20:42 UTC

This incident affected: Australia, Canada, Europe, Japan, Singapore, and United States.