DNS latency issue in California site

Incident Report for Infoblox

Resolved

This incident has been resolved.

Posted Jul 14, 2023 - 00:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2023 - 23:10 UTC

Investigating

We have identified an issue in California site where some customers may experience DNS latency when resolving queries using BloxOne Threat Defense Cloud. While we are investigating the root cause, the DNS traffic has been automatically re-routed to the nearest site without loss of service.

We are working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

Posted Jul 13, 2023 - 22:02 UTC

This incident affected: BloxOne Threat Defense (Business Cloud/Advanced) (DNS Resolution - US-West California, US).