Overview

On 27/05/21 Currencycloud experienced an issue completing local GBP payments originating overseas.

Timeline

10:03 UTC - Currencycloud observed that the local GBP payments process had partially stalled, and some payments were not being completed.

10:36 UTC - Investigations discovered the impact was only on payments originating overseas, so our Local GBP provider was engaged to further investigate. Customers were seeing payment statuses of ‘Submitted’.

11:16 UTC - Local GBP provider confirmed they had an issue processing GBP payments originating overseas.

12:42 UTC - Local GBP provider resolved the issue and all delayed payments were processed successfully.

Resolution

Issue resolved by Local GBP provider.

Root Cause Analysis

Technical issues at a 3rd party provider impacted their ability to complete sanction checks, temporarily affecting outbound payments originating overseas and causing the payments to be held.

Remediation Items

N/A