EmploymentHero Status - Payroll - Intermittent Degraded Performance

Payroll - Intermittent Degraded Performance

Incident Report for EmploymentHero

Resolved

Yesterday's issue of degraded performance on Payroll has been mitigated and platform performance continues to be normal.

Thank you for your patience.

Posted Mar 13, 2024 - 16:47 AEDT

Update

Our engineers are continuing their investigation into yesterday's issue.

Whilst these investigations are ongoing, our mitigation strategies remain in place and we are monitoring closely.

Payroll performance remains normal.

Thank you.

Posted Mar 13, 2024 - 13:11 AEDT

Update

Our engineers are still investigating this mornings performance issues.

Mitigation strategies remain in place and we will continue to monitor closely.

Payroll performance remains normal.

Thank you for your continued patience.

Posted Mar 12, 2024 - 18:03 AEDT

Update

Our engineers are still investigating the cause of the performance issues earlier in the day.

Mitigation remains in place and Payroll is performing normally.

Thank you for your continued patience.

Posted Mar 12, 2024 - 14:42 AEDT

Update

A number of temporary mitigation strategies have been enacted to return Payroll to normal performance levels.

Our Engineering team continues to investigate the cause of the issue.

Posted Mar 12, 2024 - 10:58 AEDT

Investigating

Our engineers are currently investigating intermittent performance issues on our Payroll platform.

We appreciate your patience.

Posted Mar 12, 2024 - 09:55 AEDT

This incident affected: Payroll Software - Australia (Create Pay Run, Finalise Pay Run, Create Employee) and Payroll Software - New Zealand (Create Pay Run, Finalise Pay Run, Create Employee).