Zoom has resolved the partial outage that impacted a portion of the Outschool community on April 20, 2021. Please contact support@outschool.com with any additional questions or concerns.
Posted Apr 21, 2021 - 14:25 PDT
Update
Zoom has fixed the existing issues and we are continuing to monitor this throughout today, Wednesday, April 21, 2021.
Posted Apr 21, 2021 - 07:43 PDT
Update
Zoom has identified the issue and is working on a fix. We are continuing to monitor the situation and any users who were impacted by the partial Zoom outage between 2PM - 5PM PST on April 20, 2021 can contact support@outschool.com with questions or concerns.
Posted Apr 20, 2021 - 19:44 PDT
Update
Zoom has identified the issue and is working on a fix.
Posted Apr 20, 2021 - 17:55 PDT
Update
Zoom has identified the issue and is working on a fix.
Posted Apr 20, 2021 - 15:52 PDT
Monitoring
We are continuing to investigate a resolution and are in contact with Zoom regarding the partial outage.
Posted Apr 20, 2021 - 15:35 PDT
Identified
The issue has been identified and we are investigating a resolution.
Posted Apr 20, 2021 - 15:26 PDT
Investigating
A subset of Outschool users are unable access live Zoom meetings. We are currently investigating the issue. Impacted users should contact support@outschool.com.
Posted Apr 20, 2021 - 14:50 PDT
This incident affected: Accessing Classes via Zoom, Outschool.com Website, Sending Messages and Posting in the Classroom, and Purchasing & Enrolling in Classes.