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Incident Report for BuildingLink

Resolved

Update: Our primary internet service provider has experienced some issues. We've successfully switched to our backup network provider, and all services are now fully operational. We continue to monitor our site and review the incident with our provider. Site is fully operational at this time.
Posted 9 months ago. Aug 25, 2024 - 16:21 EDT

Monitoring

Update: Our primary internet service provider has experienced some issues. We've successfully switched to our backup network provider, and all services are now fully operational. We continue to monitor our site and review the incident with our provider. Site is fully operational at this time.
Posted 9 months ago. Aug 25, 2024 - 16:14 EDT

Update

We are continuing to work on this issue. We have identified a Service Provider to be the source of the issue and we working to restore service.
Posted 9 months ago. Aug 25, 2024 - 16:05 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted 9 months ago. Aug 25, 2024 - 15:56 EDT

Investigating

We are currently investigating a site issue.
Posted 9 months ago. Aug 25, 2024 - 15:43 EDT
This incident affected: Services (Email, KeyLink, TimeTracker, ConciergeLink), Apps (Geo, Resident, Valet), and Sites (Management Portal, Resident Portal, Help Site, Public Display).