Partial data processing degradation
Incident Report for Customer.io Status
Resolved
We've confirmed that the issue is fully resolved! Apologies for the disruption today and our team will share a postmortem analysis once we've finished reviewing all the details.
Posted Jan 19, 2021 - 19:52 UTC
Monitoring
Our team successfully rolled back the defect and has restored service. We're monitoring and performing some additional cleanup to ensure we're fully stable.
Posted Jan 19, 2021 - 19:37 UTC
Identified
We've identified the cause of the interruption and our team is working to roll back prior to the defect to restore service.
Posted Jan 19, 2021 - 19:28 UTC
Investigating
We are currently investigating a partial interruption to email sending and data processing that affects a subset of our customers.
Posted Jan 19, 2021 - 19:19 UTC
This incident affected: Data Processing and Message Sending.