Partial Outage of our Core-Network

Incident Report for LUMASERV

Resolved

After monitoring for 48 hours we can close this incident. This incident has been resolved.

Posted Jan 08, 2021 - 18:17 CET

Monitoring

We implemented a fix and keep monitoring. Since 7.30pm the network is stable again.

Posted Jan 06, 2021 - 20:09 CET

Identified

We've identified the reason for this incident and are currently implementing a fix.

Posted Jan 06, 2021 - 19:51 CET

Investigating

Since 7:26 PM we have had various connection problems in our core network.

We are currently investigating the issue.

Posted Jan 06, 2021 - 19:41 CET

This incident affected: Infrastructure (FRA14, Interxion) (Core Network), API components (NICAPI - Rest [v1], Reseller-Interface [reseller.lumaserv.com], docs.nicapi.eu), and Managed Services (Cloud server hosts).