Increased error rates on US 04 REST API

Incident Report for Braze, Inc.

Resolved

The incident has been resolved. All systems are operating normally.
Posted 3 years ago. Aug 05, 2022 - 13:00 EDT

Monitoring

A fix has been implemented and the REST API and SDK Data Collection have returned to normal processing. Engineers continue to monitor the stability of the services.
Posted 3 years ago. Aug 05, 2022 - 12:50 EDT

Update

We are continuing to work on a fix for this issue.
Posted 3 years ago. Aug 05, 2022 - 12:36 EDT

Identified

We have identified an issue on US 04 impacting the REST API and SDK Data Collection leading to elevated errors. Engineers are actively working on resolving the issue.
Posted 3 years ago. Aug 05, 2022 - 12:06 EDT
This incident affected: US 04 Cluster (SDK Data Collection, REST APIs).
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