Access Issues

Incident Report for Gnatta

Resolved

This incident has been resolved.

Posted Feb 15, 2023 - 14:42 GMT

Update

We've carried out further investigation into this issue with our teams and were able to identify a pattern and replicate the behaviour seen.

On 10th February we deployed a change which has since resolved all further occurrences of the issue.

Thanks again for your continued patience whilst we addressed this issue.

Posted Feb 15, 2023 - 11:05 GMT

Monitoring

We're currently monitoring this issue and can see that performance has improved.

We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.

Posted Feb 06, 2023 - 10:04 GMT

Investigating

We've received some reports that users are having issues accessing Gnatta this morning.

We're urgently investigating these reports and will provide further updates as these become available.

Thanks,
Gnatta Support

Posted Feb 06, 2023 - 09:48 GMT

Monitoring

We're currently monitoring this issue to ensure proper service has returned.

We're continuing our investigations into the cause and will update here as more information is available.

Posted Feb 03, 2023 - 16:33 GMT

Investigating

While we have been investigating the issue we've received some reports that users are having issues loading Gnatta.

We're urgently investigating these reports and will provide further updates as these become available.

Posted Feb 03, 2023 - 16:08 GMT

Monitoring

We're currently monitoring this issue to ensure proper service has returned.

Thanks for your patience whilst we addressed this.

We'll post more information once we've had time to analyse what happened.

Posted Feb 03, 2023 - 09:33 GMT

Investigating

We've received some reports that users are having issues accessing Gnatta.

We're urgently investigating these reports and will provide further updates as these become available.

Posted Feb 03, 2023 - 09:20 GMT

This incident affected: User Interface and Authentication Server.