Delivery of notifications is in degraded performance

Incident Report for Hypercare

Resolved

This issue is now resolved. This issue started at 05:00 am EST when we inadvertently pointed the notification server to the read database so it wasn't able to be processed. This issue is now resolved. Any notifications that was missed during this period will be sent to ensure notifications are not missed.

Posted Jan 31, 2023 - 09:27 EST

Investigating

We are currently investigating some support tickets that have indicated that push notifications are not being delivered to iOS devices. We are investigating the issue, and we will continue to update as we have updates. We suspect it may be some of the fixes we put in place to improve the stability of our infrastructure.

Posted Jan 31, 2023 - 09:16 EST

This incident affected: Canadian Region (Notifications and Real-Time Syncing (Canadian Region)).