User Imports are delayed
Incident Report for MoEngage
Resolved
User imports service is back to operational now. We are working with the team to prevent such issues. We apologize for the inconvenience caused.
Posted Dec 21, 2022 - 16:46 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 21, 2022 - 16:16 UTC
Update
We have found the root cause of the issue and are working to fix it.
Posted Dec 21, 2022 - 15:28 UTC
Identified
We see a delay in user imports being added to the segmentation. Our team is already working on this issue. We will keep this page updated on the progress.
Posted Dec 21, 2022 - 13:10 UTC
This incident affected: dashboard-01 (User Imports), dashboard-02 (User Imports), and dashboard-03 (User Imports).
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