Intermittent failures receiving inbound calls and messages
Incident Report for Cytracom
Resolved
The underlying carrier has resolved the issue affecting inbound calls and messages.

All voice and messaging services have remained stable and operational during the monitoring period.
Posted Oct 06, 2021 - 13:02 CDT
Update
All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Posted Oct 06, 2021 - 12:54 CDT
Update
All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Posted Oct 05, 2021 - 08:02 CDT
Update
All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Posted Oct 04, 2021 - 09:07 CDT
Monitoring
All voice and messaging services are stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Posted Sep 30, 2021 - 08:11 CDT
Update
There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

More information will be provided as it becomes available.
Posted Sep 29, 2021 - 13:14 CDT
Identified
There is a nationwide partial outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

This outage may cause a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages from Verizon Wireless accounts.
Posted Sep 29, 2021 - 11:20 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2021 - 02:36 CDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 29, 2021 - 02:33 CDT
Update
The underlying communications carrier has reported that the issue has been resolved.

All inbound calls, inbound messages, 911 and E911 services are operational at this time.

We are monitoring stability and will post an update if there is a change in service.
Posted Sep 29, 2021 - 02:32 CDT
Update
There is a continued outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers, to experience intermittent failures receiving inbound calls and messages.

More information will be provided as it becomes available.
Posted Sep 28, 2021 - 18:06 CDT
Identified
There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

Some outbound 911 calls may not work, or may not pass location information to the 911 dispatch service.

More information will be provided as it becomes available.
Posted Sep 28, 2021 - 09:29 CDT
Monitoring
The underlying communications carrier has reported that the issue has been resolved.

All inbound calls, inbound messages, 911 and E911 services are operational at this time.

We are monitoring stability and will post an update if there is a change in service.
Posted Sep 27, 2021 - 22:54 CDT
Identified
There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

Some outbound 911 calls may not work, or may not pass location information to the 911 dispatch service.

More information will be provided as it becomes available.
Posted Sep 27, 2021 - 10:00 CDT
This incident affected: Voice Services (Call Completion).