This incident has been resolved, please reach out to the Client Success Team with any questions or issues. We will update this incident with a post-mortem analysis as soon as it's available.
Posted Apr 09, 2021 - 23:30 EDT
Monitoring
At this time, API connections are stable and we are monitoring to ensure continued stability. Please reach out to the Client Success Team with any questions or issues.
Posted Apr 09, 2021 - 18:17 EDT
Identified
Our data center provider is investigating a network issue that is causing slowness and packet loss. We are awaiting their response and remediation steps at this time.
Posted Apr 09, 2021 - 17:29 EDT
Investigating
We are currently investigating reports that SureTax's API is experiencing an outage. We have reached out to CCH SureTax to confirm the outage, and their timeline on restoring functionality. We are waiting on guidance and next steps from their team and will provide updates to this incident as we receive updates.
Posted Apr 09, 2021 - 17:20 EDT
This incident affected: Third-party Integrations (SureTax API) and Applications (SOAP API, REST API).