Zap runs are slowed down or delayed

Incident Report for Zapier

Resolved

The issue has been resolved -- all delayed Zap Runs and Tasks have now been replayed - no data was lost.

On April 11th, during a 90 minute period between 4:00-5:30 UTC, 50-75% of hooks took longer than expected and were delayed for a few minutes up to 2 hours. We were able to replay those hooks which was completed by 13:20 UTC April 12th.

We’ve mitigated the issue and have made a change to avoid similar incidents in the future.

If you run into any trouble, please reach out to our Support Team: https://zapier.com/app/get-help

We appreciate your patience during this incident and apologies for any inconvenience this might have caused.

Posted Apr 12, 2022 - 06:21 PDT

Investigating

We are currently investigating any possibility of data loss related to this previous incident:

https://status.zapier.com/incidents/zk25j167rxx8

On April 11th, during a 90 minute period between 4:00-5:30 UTC, 50-75% of hooks took longer than expected and were delayed for a few minutes up to 2 hours. We were able to replay those hooks from 4:00 AM - 6:00 AM UTC.

We’ve mitigated the issue and have made a change to avoid similar incidents in the future.

If you continue to have issues with your Zaps, please reach out to our Support Team:

https://zapier.com/app/get-help

We appreciate your patience during this incident and apologies for any inconvenience this might have caused.

Posted Apr 11, 2022 - 04:10 PDT

This incident affected: Zaps (Instant Triggers, Polling Triggers).