The sending of Two-Factor Authentication (2FA) codes is no longer experiencing delays. We’ve identified and addressed the cause of the delays that began at 10:40am ET on November 16, 2020. The issue is now fully resolved. 2FA codes requested during the delay have expired for security reasons, and customers can now request new 2FA codes.
Posted Nov 16, 2020 - 12:27 EST
Monitoring
We’ve addressed the issue that caused the sending of Two-Factor Authentication (2FA) codes to be delayed since 10:40 ET. 2FA codes requested during the delay have expired for security reasons, and customers can now request new 2FA codes. We’re monitoring the tools closely to ensure all processes recover properly.
Posted Nov 16, 2020 - 12:12 EST
Update
Email notifications for confirming login in HubSpot experienced delays of up to 10min. This impacted customers’ ability to log into HubSpot. While that issue has been resolved, our team is investigating the cause of an unrelated 2FA issue and will update this page when more information is available.
Posted Nov 16, 2020 - 11:41 EST
Investigating
Two-Factor Authentication (2FA) codes are delayed, which may affect some customers' ability to log in. We’re investigating what's causing this issue and will update this page when we have more information.
