Delayed SIM Operations

Incident Report for Hologram

Resolved

This incident has been resolved.

Posted Feb 08, 2021 - 23:15 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 08, 2021 - 20:54 UTC

Monitoring

There is a currently a backlog of operations delaying new SIM activations and preflight configurations. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Posted Feb 08, 2021 - 20:54 UTC

This incident affected: SIM Management (Device Dashboard, REST API) and Data Services (SMS over IP).