SAML SSO logins have been restored and are operating normally. We identified that there was a SAML login issue beginning at approximately 9 AM Pacific. As of 10:02 AM Pacific, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Success team by email, live chat, or phone. Thanks for your support while we resolved this issue.
Posted Sep 15, 2021 - 10:13 PDT
Investigating
We are currently experiencing issues with SAML SSO logins. Some users may not be able to log in in via SSO. We are actively investigating this issue and will provide additional updates as they become available. Customers with urgent questions are encouraged to contact our Customer Success team by email. Thank you for your patience.