CSG Forte Status - BillPay - Search Performance Degraded

BillPay - Search Performance Degraded

Incident Report for CSG Forte

Resolved

This incident has been resolved. However, due to high volume on BillPay, search results may be slower.

Posted Sep 06, 2022 - 15:30 PDT

Identified

We are still seeing latency on the BillPay platform. Most users are able to successfully search, but some are encountering issues. Continuing to investigate.

Posted Sep 06, 2022 - 12:24 PDT

Investigating

We are experiencing delays in search performance on both the web and IVR through BillPay.

Posted Sep 06, 2022 - 09:16 PDT

This incident affected: Products (Bill pay - Online payments).