At 4:34PM PDT Workspot Control Service was restarted to enable the security update from our email provider. At 4:35PM PDT The Workspot Control Service was online and email from Control was tested and proven to be sending emails as expected. This issue is now considered resolved.
Posted May 19, 2021 - 23:41 UTC
Identified
Starting at 8:10AM PDT on May 19th, it was discovered that emails were not being delivered from the Workspot service due to a security update at our email provider. This impacted all emails from our service: device activations, First Time User onboarding, administrator activation, alerts and scheduled reports. We have tested a fix and will be updating our service at 4:30PM PDT today. At that time, there might be a slight delay in response to service requests, however we expect the service to be fully operational by 4:35PM PDT. Further updates will be forthcoming. If you have any questions or have issues other than what is described above, please open a Support Ticket through Workspot Control.