We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted May 02, 2022 - 14:55 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted May 02, 2022 - 14:26 EDT
Update
We are performing a rolling restarting the Fuze Portal service, some users may get bumped back to the log in screen during this process. Please login to the portal if necessary.
Posted May 02, 2022 - 14:15 EDT
Identified
We have identified a potential cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted May 02, 2022 - 14:05 EDT
Investigating
We are experiencing a partial outage on our Portal platform.
We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
If you attempt an action using the portal and get an error, please refresh and try again.
Posted May 02, 2022 - 13:59 EDT
This incident affected: Admin Services - Global (Fuze Portal).