Degraded Platform Performance

Incident Report for status.sticky.io

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 18:20 EST

Update

We are continuing to monitor for any further issues.

Posted Dec 07, 2021 - 16:11 EST

Monitoring

A workaround has been deployed by our engineering team. Response times and error rates are returning to normal levels. We will continue to monitor as AWS provides updates.

Posted Dec 07, 2021 - 16:10 EST

Identified

We have identified an issue related to an AWS outage causing increase response times and error rates. We are working with engineers to mitigate where possible. Please check back for updates and refer to the AWS Status page for additional details https://status.aws.amazon.com/

Posted Dec 07, 2021 - 14:42 EST

This incident affected: APIs (Transaction API, Membership API), User Interface (Analytics, Admin Portal, portal.sticky.io), and Third Party Integrations.