Archive - Failure when onboarding

Incident Report for Own from Salesforce

Resolved

This incident has been resolved.

Posted 2 years ago. Feb 14, 2023 - 14:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted 2 years ago. Feb 14, 2023 - 12:31 UTC

Update

The Archive team has identified an issue where in some cases users who install a fresh new Archive or users who try to re-auth will fail when trying to connect to the server

Posted 2 years ago. Feb 14, 2023 - 10:35 UTC

Identified

The OwnBackup team has identified an issue where new customers onboarding to Archive will fail.

Posted 2 years ago. Feb 14, 2023 - 10:24 UTC

This incident affected: Archive-APP1 (User Access), Archive-HIPAA1 (User Access), Archive-EMEA1 (User Access), Archive - AU1 (User Access), Archiver - UK1 (User Access), Archive - USGOV2 (User Access), Archive - CA1 (User Access), Archive - HIPAA4 (User Access), Archive - EMEA4 (User Access), Archive - CA4 (User Access), and Archive - AU4 (User Access).