Deployments Affected: INC0108023
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0108023
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Incident end time: 17:25 UTC May 08, 2024
Preliminary root cause: A recent Snowsight release caused DNS resolution failures, leading to Snowsight connectivity issues. Please note that the impact start may vary across the affected Regions since the cached session would not have been affected until refreshed.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Incident end time: 17:25 UTC May 08, 2024
Preliminary root cause: A recent Snowsight release caused DNS resolution failures, leading to Snowsight connectivity issues. Please note that the impact start may vary across the affected Regions since the cached session would not have been affected until refreshed.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Incident end time: 17:25 UTC May 08, 2024
Preliminary root cause: A recent Snowsight release caused DNS resolution failures, leading to Snowsight connectivity issues. Please note that the impact start may vary across the affected Regions since the cached session would not have been affected until refreshed.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Incident end time: 17:25 UTC May 08, 2024
Preliminary root cause: A recent Snowsight release caused DNS resolution failures, leading to Snowsight connectivity issues. Please note that the impact start may vary across the affected Regions since the cached session would not have been affected until refreshed.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.
Incident start time: 15:07 UTC May 08, 2024
This incident affected: Azure - Canada Central (Toronto) (Snowsight), Azure - Switzerland North (Zürich) (Snowsight), GCP - Europe West 2 (London) (Snowsight), Azure - South Central US (Texas) (Snowsight), and GCP - US East 4 (N. Virginia) (Snowsight).