Call Recording Delays

Incident Report for CallRail

Resolved

This issue is resolved for the time being and all delayed recordings have been processed. We will continue to monitor our upstream vendors for further interruptions.

Posted Nov 25, 2020 - 14:55 EST

Monitoring

We have identified our delay in processing call recordings as stemming from an AWS outage that is having ripple effects on several of our upstream vendors. Recordings are still being processed, and we are gradually recovering from the backlog.

Posted Nov 25, 2020 - 14:45 EST

Investigating

We are currently investigating an issue that is delaying availability of call recordings for some customers.

Posted Nov 25, 2020 - 14:37 EST

This incident affected: Call Recording.