Degraded sequence processing functionality

Incident Report for Mixmax

Resolved

This incident has been resolved.

Posted Feb 25, 2021 - 01:01 UTC

Monitoring

Our fix has been implemented and we're now monitoring.

Posted Feb 24, 2021 - 22:50 UTC

Identified

We've identified the root cause and fix is being implemented for this issue.

Posted Feb 24, 2021 - 22:34 UTC

Investigating

Our sequence processing functionality is currently degraded. Users may not be able to add new recipients to sequences or pause or resume recipients, and we are currently not processing sequence stages or sending sequence emails.

Posted Feb 24, 2021 - 22:29 UTC