Failed media uploads in Whatsapp channel, also affecting Inbox

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Nov 25, 2020 - 23:00 CET

Monitoring

A fix is currently running and we are monitoring the results. It will take some time for all delayed uploads to be processed.

Posted Nov 25, 2020 - 22:23 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 25, 2020 - 21:24 CET

Investigating

We are currently investigating this issue.

Posted Nov 25, 2020 - 21:10 CET

This incident affected: Connectivity Platform (Inbox, WhatsApp Channel).