This incident was the result of our primary bandwidth being throttled at our edge and was limiting our overall throughput to much less than our normal load. This issue was identified and quickly resolved allowing normal functionality to Redtail CRM and other Redtail services. Shortly after resolution during our continued investigation a change was made that brought down Redtail services for approximately 5 minutes. We sincerely apologize for the incident and any negative impact this may have had on your day. We will work to better understand the root cause and will take steps to make any needed improvements. Take care of yourself, stay safe, stay healthy.
Posted Dec 21, 2020 - 16:07 PST
Resolved
This incident has been resolved.
Posted Dec 21, 2020 - 10:10 PST
Update
We are continuing to monitor for any further issues.
Posted Dec 21, 2020 - 10:10 PST
Update
We are continuing to monitor for any further issues.
Posted Dec 21, 2020 - 10:08 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 21, 2020 - 09:01 PST
Investigating
Some users are reporting slow response times when to logging in to and when navigating within Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Posted Dec 21, 2020 - 08:49 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 21, 2020 - 08:32 PST
Investigating
Some users are reporting slow response times when to logging in to and when navigating within Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.