We have implemented a fix and are monitoring our systems. Message sending latency has returned to normal. There continues to be a delay in SDK data processing as we work through the backlog, but we have confidence that the fix is effective.
Posted Feb 01, 2021 - 16:25 EST
Identified
The issue has been identified and we're implementing a fix.
Posted Feb 01, 2021 - 16:08 EST
Investigating
We're currently experiencing degraded performance on data processing and messaging sending. No data or messages are lost, they are queuing up and we're confident we'll work through the backlog. We're working to add more capacity and identify this at root cause.
Posted Feb 01, 2021 - 15:55 EST
This incident affected: US 01 Cluster (Data Processing, Outbound Messaging), US 02 Cluster (Data Processing, Outbound Messaging), US 03 Cluster (Data Processing, Outbound Messaging), US 04 Cluster (Data Processing, Outbound Messaging), EU 01 Cluster (Data Processing, Outbound Messaging), US 06 Cluster (Data Processing, Outbound Messaging), and US 08 Cluster (Data Processing, Outbound Messaging).