On Monday, 7th of June 2021 at 21:52 CEST Dixa was automatically informed by a monitoring tool of a large number of reconnections.
A few minutes later, at 21:55 CEST reports came in from Dixa customers about the platform not being reachable.
After a brief investigation, we concluded that the affected services didn't scale up and we decided to redeploy the application at 22:11 CEST as to trigger the automatic scaling again.
At 22:14 CEST, we received confirmation that all services were working again as expected. Investigation did not bring the root cause of the reconnections but did bring to light why the services didn't scale up to handle the increased reconnection count.
Steps were taken to prevent this from happening in the future. We apologize for any inconvenience this may have caused.