Successful logins began to occur at 12:00am UTC and have held steady since. We are considering this incident fully resolved at this time. An official communication on this incident will be provided to all customers shortly.
Posted Oct 01, 2021 - 15:05 UTC
Monitoring
Customers are now able to log into the WebUI again. We will continue to monitor the status of this incident until we get confirmation from Auth0 that the fix has been implemented. We appreciate your patience.
Posted Oct 01, 2021 - 03:29 UTC
Update
We are still waiting for a fix to be implemented by Auth0. In the meantime, customers can still leverage the Blameless bot to trigger and manage incidents. We will provide updates once we have heard back from Auth0.
Posted Sep 30, 2021 - 23:20 UTC
Update
We have received word from Auth0 that their proposed fix is 1.5 hours from deployment. Our internal investigations have not uncovered a solution that would provide access sooner. We will continue to provide information here as it becomes available. We appreciate your patience as we navigate through this unprecedented issue.
Posted Sep 30, 2021 - 21:11 UTC
Update
We’re in communication with Auth0 who are working implement mitigation on their end, with an ETA of 3 hours to resolve. We are also investigating possible workarounds in order to provide access sooner, if at all possible.
Posted Sep 30, 2021 - 17:34 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 30, 2021 - 17:33 UTC
Identified
We've received confirmation from Auth0 that an active issue is being investigated on their end. We will continue to provide updates as they become available.
Posted Sep 30, 2021 - 16:00 UTC
Update
We are still investigating but we have detected issues with the login process and token validation. This is happening for all customers. API logins are working but not User logins More information will follow as soon as it becomes available
Posted Sep 30, 2021 - 15:34 UTC
Investigating
We are currently investigating this issue and will update our customers with more information as we learn more.