Elevated Veracross Sync Errors

Incident Report for Ruvna

Resolved

This incident has been resolved.

Posted Dec 21, 2022 - 14:55 EST

Monitoring

The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

Posted Dec 21, 2022 - 14:47 EST

Identified

The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail.

Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

Posted Dec 21, 2022 - 14:31 EST

This incident affected: School Data Import (Veracross API Sync).