Widgets unavailable
Incident Report for Yext
Postmortem

Summary

Starting on July 8th, 2021, at approximately 9:00pm ET,  serving failed for a majority of Widgets installs. This resulted in Widgets content not being displayed on the pages where they are embedded. Service was restored on July 9th at 10:00am ET.

Root Cause

A configuration change at the CDN layer resulted in a redirect loop between http and https requests for Widgets. Reverting this change resolved the issue.

Remediation

We will be adding synthetic monitoring to our Widgets serving endpoints to allow early detection of problems going forward.

Posted Jul 14, 2021 - 10:47 EDT

Resolved
This incident has been resolved.
Posted Jul 09, 2021 - 11:13 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 09, 2021 - 10:00 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 09, 2021 - 09:42 EDT
Investigating
We are currently investigating an issue preventing Widgets from being displayed.
Posted Jul 09, 2021 - 09:37 EDT