Jira backup manager is failing

Incident Report for Jira Software

Resolved

Between 12:00 UTC to 21:00 UTC, we experienced an issue with generating backups for Jira. The issue has been resolved and the service is operating normally.

Posted Mar 23, 2021 - 21:02 UTC

Monitoring

A fix is being deployed and expected to reach the whole production within the next 2-3 hours

Posted Mar 23, 2021 - 18:24 UTC

Investigating

We are investigating reports of intermittent backup errors for some Jira Cloud customers. We will provide more details once we identify the root cause.

Posted Mar 23, 2021 - 16:23 UTC